Level 3 Technical Support Engineer
JOB DESCRIPTION: The Level 3 Technical Support Engineer will be working with the Level 1 Helpdesk Support team and Level 3 Engineers to support a client base of over 75+ companies. In this role, you will be responsible for providing end user support for issues escalated by the Level 1 Helpdesk support team via the telephone, web and onsite support.
QUALIFICATION – EXPERIENCE – KNOWLEDGE:
•Bachelor’s degree or 4 years + hands on experience working in a networking environment. Microsoft and Cisco certification a plus.
•Needs to have a strong knowledge of Microsoft desktop/Server operating systems, applications, TCP/IP, Networking, RAID and networking topologies.
•Creative approach to problem solving
•Be able to work in a team environment
•Needs to be able to multitask
•Highly dependable and professional
•Great written & verbal communication
ESSENTIAL DUTIES AND RESPONSIBILITIES:
•Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals for external client base.
•Document, maintain, upgraded or replaces hardware and software systems
•Research customer issues in a timely manner and follow up directly with the customer to resolve day to day issues.
•Escalate cases to more senior Technical Support Engineers when needed
•Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to resolving customer issues.
•Participate in technical communications within the Technical Support Engineering team to share best practices and learn about new technologies.
Great company, competitive starting salary and benefits!